How will I receive my Refund?

If the payment was made by Credit Card or Net-Banking, we can either issue aguemart.com Credits or reverse credit to the Credit Card or credit your Net-Banking account. aguemart.com Credits can be utilized on a future purchase on the website. If the payment made was by Cash on Delivery, we can either issue aguemart.com Credits or Bank Transfer. aguemart.com Credits can be utilized on a future purchase on the website. If aguemart.com Credits were used to make a purchase, refund will only be issued as aguemart.com Credits. This can be utilized on a future purchase on the website.

How long will the refund process take?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:Refund Method Refund Receipt Time (After Initiation)
aguemart.com Credits 3
business days Refund Receipt Time (After InitiationBank Transfer/NEFT 1-3 business daysDebit Card 5-7 business daysCredit Card 5-7 business days
Refund Ratio : Total paid amount will be refunded if products are in unused condition

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund: aguemart.com Wallet – If you choose this option, the amount will be added to your aguemart.com Wallet in the ‘store credit’ component. Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, aguemart.com will complete the cancellation and initiate the refund, depending on your preference.

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email In case we can’t pick up the item from your location, you can ship it back to the company. We will reimburse the shipping charges against the original receipt Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit Mention the Return ID on the package so that we can acknowledge your return Please mention Seller’s address as specified in the email notification sent to you Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

I was supposed to receive my refund by now but I haven’t. What do I do?

We update our customers through emails at every step of the returns process so please for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.

What is Drop Ship facility?

Drop ship is a facility where customers can return their products to aguemart.com without paying any processing fee or courier charges. Customers just need to visit our Drop ship centers with the product to be returned along with a Returns E-form and deposit the product at our Drop ship centers, so that the product reaches us safely. Refunds will be initiated post inspection once the shipment reaches our facility.

Can I Drop ship my returns at certain locations for aguemart.com?has launched the Returns Drop Ship facility for certain locations. Customers from these locations who would like to return their products can visit the centers and send their returns to aguemart.com.

Which all locations have the Drop Ship Facility?

aguemart.com has launched Drop ship facility for certain cities and we are constantly increasing our reach. Please get in touch with us to know if we service your location at this time.